Customer Contact
Our products help you
Unveil a new chapter of contact center
Call Center
Speak directly with customers, complete issues efficiently
Out-of-the-box voice system, affordable and scalable
Routing and IVR, intelligent distribution
Know your customers better with call recordings, post-call transcripts, and lifecycle information
Chatbot
Automate your service/sales with a powerful AI chatbot
Messaging your customers with AI
FAQ & Knowledge base
Editable actions, triggers, API...
Live Chat
Make a real connection with customers instantly
App\Web\Social media...Multi-channel integration
Live messaging & personalized support
Real time monitor, reports & analytics
Ticketing System
Collaboration and circulation, the central hub of customer support
On-demand customization to optimise operation
Real time monitoring, reminder and SLA
Multi-channel integration and original channel reply
Mail Support
Streamline customer support with email management
Multi-mailbox and Amazon buyer message integration
Agent assistance and more useful tools
Statistics, reports & analytics
The best customer experiences based on
Industry-leading capabilities
Omnichannel
Engage your customers across every channel
Mail/Call/Chat/Ticketing/SMS/WhatsApp/Social media...
One-stop solution for all the contact channels you can imagine
Contact records, customer lists, labels, all stored in Sobot CRM
Statistics & Analysis
BI-driven customer service management and user operation
Agent workload analysis, satisfaction analysis
Contact records, customer lists, labels, all stored in Sobot CRM
Real time monitoring, trend monitoring
Sobot APP
Service with mobile APP anytime, anywhere
Reception and deliver service on mobile APP
Real-time processing & monitoring
Undertake PC operation, adapt to mobile scenes
One-stop Solution
Optimize your business by industry-leading customer contact solutions
Omnichannel
Statistics & Analysis
Open API platform
Customer support
Sales & Operations
Open API
Seamlessly connect with other systems
Open and flexible, easy to streamline your agent workflows with Sobot API
On-premise Service
Our professional team provides not only SaaS but also on-premise service
Customized service
Data privatization
Open API platform
Exclusive services
Trusted by
Multiple brands and companies
We support omnichannel reception for Samsung 3C products,including internal service workflow, AI & Agent cooperation and VIP shopping guide & customer service, with positive feedback reaching 96% +.
We help OPPO online store build live chat and knowledge base for Sales & Service team as well as social media message management system. The efficiency of customer service team has incredibly improved to a new level, with 82% + chatbox resolution rate and 93%+ positive feedback.
We provide multi-language system to match the user coverage in Opay's overseas market expansion, with multi-channel unified access and centralized processing system, and to form a closed-loop service, increasing efficiency by 100%.
Agilent uses our customer service system to guarantee the timely reception of unfamiliar visitors to product inquiries, and to provide one-on-one dedicated customer service resolution services for registered and paid users. Customers can quickly find the professional skills group, to achieve 0 delay waiting service quality.
MK has partnered with us to construct their pre-sales and after-sales services through our omnichannel customer service series products, including live chat, call center and ticket system, which improve the chatbot resolution rate to 88% and deliver brand service value to a large extent.
